My Globe complaint regarding the latest billing system upgrade

Hello Globe,

I am very disappointed with your service recently. This is about your billing, after being delayed for three weeks, I finally received my Globe billing statement #26 which covers 16 Feb 2013 – 15 March 2013. To my surprise, I saw my data charges on “per-KB” basis, and worst of all, I am charged P45,390.26 for using my data which is supposed to be on a “special” time-based charging. I am grateful that you waived P43,158.12 of it because of the “No-Bill shock” feature, but I am sorry to say that I am still shocked to look at my bill as there are a lot of errors on my latest bill. I am blaming your “I.T. Billing upgrade” because it seems like it does not recognize how my legacy plan charges.

Now let’s enumerate the facts here first:

1.       Affected Mobile Number: 0917564****
2.       Plan prior March 19: MY FULLY LOADED PLAN 999 (Legacy Plan)
3.       Having billing issues with Bill Number: 26
4.       I have an unpaid balance of P1310.62 from Bill Number: 25

Let me enumerate the issues I have with my current bill:

1.       I did not request to change my data charging scheme from time-based to KB-based, so why am I being charged on per-KB basis?... and what is WAP charges? (See image below)

2.       I have Freebie F: 3-hour free mobile internet. You know what this means? If I consume this freebie, I will be charged P0.33 PER MINUTE and will not be on-top my bill because it will charged against my consumable. I have this freebie during this period, so why am I still being charged on per-KB basis? Please refer to ALL my previous bills, and you will be surprised that I am charged for data usage by the minute, and not per KB.

Bill No. 26

Bill No. 25

Now, you may be asking why I am sending an email instead of calling the hotline. Well, I already did. Three times actually, and it seems like all your representatives can’t understand English or Filipino because they can’t get the report right. You may refer to reference numbers:

1.       50202381 (4/20/2013) – Was not submitted by the first agent according to agent who created 50229581.
2.       50229581 (4/25/2013) – Disapproved. The agent just said on the report that I just wanted a bill adjustment, no details mentioned as above according to agent who created 50256847.
3.       50256847 (4/30/2013) – I don’t know if he took note of all the details I mentioned above.

You don’t know how stressed I am with this issue. I never had a billing issue with your company until this bill came along. I am also really disappointed because I have to repeat myself three times to report this issue without any resolution. Your customer service sucks when handling issues with bills. You better fix this because I am not responsible if there are issues with your “new” billing system, and I am not paying for something that is clearly isn’t my fault.

Regards,

Jan Brane Tizon





Follow me on Twitter @JBTizon, for updates regarding this matter. 

Samsung Galaxy Note N7000 finally receives Jellybean update

Finally, the Samsung Galaxy Note N7000 for Philippines received the much awaited Jellybean 4.1.2 update.

To download it, just connect your phone to your PC with fast internet connection and launch KIES, or download it over-the-air.

If you still don't know what the enhancements in the new Jelly Bean update are, just look the items below!

- Android 4.1.2 – Build JZO54K
- Buttery Smooth Performance & Great Stability (Thanks to Project Butter)
- Multi-View (Multi Windows Multitasking, same as in Note II)
- Multi-View can also be disabled
- Page Buddy
- Notification Panel can now be customized
- New Additions in Notification Panel
- Smart Rotation (Screen Display adjusts to your angle of sightings)
- Continues Input in Samsung Keyboard (Like Swipe or Android 4.2 Keyboard)
- Samsung’s Cloud services
- Features like Direct Call, Smart Stay and Pop-up Play
- New Widgets From the Galaxy S III
- 2 Home screen modes
- New Notifications bar
- Google Now

LG Optimus 3D P920 International Version finally gets official Ice Cream Sandwich update (Update: BETA)

Most LG Optimus 3D P920 users thought that the official Ice Cream Sandwich will no longer come to their devices. Some of them sold the phone, while others gave it away. For those who held on to their devices with hopes up high, the wait is finally almost over! 

LG Germany released the BETA Ice Cream Sandwich update for P920 International users. Firmware is V28b.  So expect for v30a and v30b updates similar to LG Optimus 2X ICS update.

For those who can't wait, you may flash it already as the KDZ and BIN files are now up for download. If you are still skeptical, just look at the screenshots below.


Download the files here:
http://forum.xda-developers.com/showthread.php?t=2185406
http://bbs.gfan.com/forum.php?mod=viewthread&tid=5913469


Screenshots:

 

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Huawei Ascend Y210D for only P2990

Huawei broke the barrier for Android phone pricing. They recently launched the entry-level Gingerbread phone, Huawei Ascend Y210D for only P2990!

Here's what you'll get at P2990:

• 3.5-inch HVGA  (480 x 320 pixels) capacitive touch display
• 1 GHz Qualcomm Snapdragon MSM7225A processor
• 256MB RAM
• 512 MB of internal storage with upto 32GB expansion support via microSD
• 2-megapixel fixed focus rear camera
• 3G (HSDPA 7.2 Mbps), Bluetooth 2.1 + EDR, Wi-Fi 802.11 b/g, GPS
• Dual SIM (GSM + GSM) with dual standby
• 1700 mAh battery
• Android 2.3.6
• Measures 12.4 mm
• Weighs 120 grams

Globe Postpaid Promos - February 2013

Planning to get your special someone a new gadget tomorrow or this weekend? Go to a Globe store tomorrow or this weekend, and get a postpaid plan!

Here are the deals this love weekend!

See more details at Globe's Facebook and Twitter Page!

Follow me on twitter @JBTizon